Global Operations Specialist

Our Global Operations team, within the Trust and Safety org, is dedicated to supporting and protecting our user base. We are looking for a Global Operations Specialist to help us handle member escalations spanning trust & safety and support policy.  

Our Global Operations team investigates safety issues, abuse, bugs & app functionality issues on many of Match Group’s platforms, along with enforcing  Community Guidelines and Terms of Service.

How you'll make an impact:

• Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the user experience across multiple dating app platforms

• Investigate, troubleshoot, and drive our most sensitive, complex escalations to resolution, spanning topics across Trust & Safety and member support

• Investigate bug and app functionality reports and work with Engineering to help them resolve issues

• Collect user feedback on new product and feature rollouts

• Be comfortable dealing with high-pressure issues, gray areas, and policy/process changes

• Address sensitive content issues (graphic content, hate speech, etc.)

• Communicate & co-ordinate with cross-functional partners across Trust & Safety, Engineering, Comms, Marketing, Legal, outsourced partner teams and more

• Contribute to or own organizational projects and consistently drive process improvements to support the team’s goals and objectives.

We may be a Match if:

• Bachelor's degree or higher, or equivalent experience

• Minimum of 2+ years in a similar role

• Basic knowledge of Zendesk

• Ability to understand and summarize complex cases quickly

• Outstanding analytical skills and excellent judgment

• Highly flexible and adaptable

• Ability to multitask, keep up with large volumes of emails in a fast-paced environment

• Outstanding time management and prioritization skills

• Quick learner

• Great teammate

• Tech savvy

• Strong attention to details

• Ability to use critical thinking and logic to isolate and resolve issues

• Passion for helping people