Salesforce Success Architect - Gen AI & Agentforce (EST & PST Timezone)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. As an Agentforce + Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.

Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. By unifying customer data across all touchpoints, it powers hyper-personalized experiences and real-time decision-making that maximize customer lifetime value.

Additionally, Data Cloud is the foundation of Agentforce, centralizing and harmonizing enterprise data to enable real-time, intelligent decision-making. This lets Agentforce deliver context-aware AI automation, personalized customer interactions, and predictive insights.

What You'll Actually Be Doing

• Be a trusted Agentforce + Data Cloud subject-matter expert for the Success Architect organization, driving thought leadership through mentoring and knowledge sharing
• Engage with Signature and Strategic customers to recommend optimization strategies for technical architecture, dev/ops, performance, and solution design, and identify capability gaps and creative Architect solutions
• Facilitate and influence Executive stakeholders and build strong internal and external partnerships, running playbooks from our Success Architect engagement catalog to align technology strategy to business value and ROI
• Lead enterprise success strategy with an AI First mindset, using Einstein, Agentforce, and generative AI for executive-level deliverables and portfolio insights, and define standards, playbooks, and governance for AI tool usage with CS leadership

You're Our Person If...

• Minimum 8 years proven experience in enterprise consulting implementing enterprise software solutions in the Analytics/CDP spaces, including a minimum of 2 Salesforce Data Cloud/CDP + AI implementation lifecycles
• Deep understanding of data modeling, integration architectures, and data governance, with a proven ability to guide customers through migration to and optimization of Agentforce + Data Cloud while upholding Data Ethics and Privacy
• Deep, demonstrated AI First experience in a senior or strategic customer-facing role with Einstein, Agentforce, or equivalent platforms, plus excellent communication and consultative skills to translate technical concepts and AI insights into executive-ready narratives, business value, and ROI
• Degree or equivalent experience required. Experience evaluated based on the strengths you’ll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Even Better If...

• Experience in a consulting.implementation Partner for Data Cloud/CDP, or implementing Salesforce Clouds and multi-cloud scenarios (Sales, Service, Industries, Marketing or Commerce)
• Experience with large data and Customer Data platforms such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure, Segment, Tealium, Adobe Experience Platform, Amperity, or Treasure Data
• Familiar with at least one Salesforce Architecture Domain: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development
• Experience in programming languages such as Python, Java, .Net, SQL

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.