Order Management Senior Specialist

Who Are We?

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

Location: Bangalore, India
Employment Type: Full-time
Team: Order Management
Work Model: Shift-based hybrid; office-based day/evening shifts and work-from-home night shifts
Coverage Model: 24/5 global coverage through rotational shifts across India, EMEA, and US business hours

Work Schedule and Coverage

This role participates in Postman’s 24/5 global coverage model.
Shifts rotate based on business needs and may include:
(IST Hours) 6:00 AM – 3:00 PM; 2:00 PM – 11:00 PM

Office-based 6:00 PM – 3:00 AM; 9:00 PM – 6:00 AM Work from home

Saturday and Sunday are regular weekly days off. Public holiday and festival coverage may be required to support global operations.

Month-end, quarter-end, and fiscal year-end close are critical periods for this role. Additional coverage, including occasional weekend support, may be required during these periods based on business needs. Employees working on designated holidays are eligible for applicable holiday pay, and employees working night shifts are eligible for a competitive night shift allowance, in accordance with company policy.

About the Role

Postman is looking for an experienced Order Management Senior Specialist to join our team in Bangalore. You will manage the full order lifecycle, from order intake and validation through processing, invoicing, and closure. You will independently handle complex orders, resolve discrepancies with internal stakeholders, and help the team meet processing and fiscal close timelines. Alongside your daily responsibilities, you will support newer team members, share process knowledge, and help improve how we manage orders as our business grows.

You will work closely with Sales, Renewals, Deal Desk, Finance, Monetization, Billing Support, and other internal teams. This role requires strong attention to detail, sound judgment, clear communication, and the ability to take ownership of requests through resolution.

How You’ll Contribute

• Independently manage order-related tickets and requests across Zendesk, Salesforce, Jira, and internal tools within defined service-level agreements (SLAs).
• Review purchase orders, quotes, order forms, contracts, and master service agreements (MSAs) for accuracy, completeness, and compliance with internal order acceptance policies.
• Validate opportunity, quote, contract, customer, and billing details before processing orders.
• Handle complex and non-standard orders, identifying discrepancies in pricing, terms, billing information, approvals, and documentation.
• Process new orders, renewals, amendments, and other order-related requests accurately and on time.
• Take ownership of assigned close-period activities, ensuring timely invoicing and order closure during month-end, quarter-end, and fiscal year-end.
• Flag risks, blockers, and potential delays early, with clear updates to stakeholders and the team.
• Support onboarding and training for new team members and serve as a resource for process-related questions.
• Identify recurring issues, recommend practical improvements, and maintain process documentation.
• Support testing, validation, and adoption of new billing systems, products, and order workflows.
• Participate in rotational shifts, planned holiday coverage, and additional close-cycle support as required.

What We’re Looking For

• 4+ years of relevant experience in order management, sales order processing, quote-to-cash operations, or billing operations.
• Experience supporting enterprise customers in a SaaS or software business.
• Strong understanding of quote-to-cash workflows and related documentation, including purchase orders, quotes, order forms, contracts, and invoices.
• Experience with SaaS subscription models, renewals, amendments, subscription billing, and invoicing.
• Demonstrated ability to handle complex orders independently, identify discrepancies, and coordinate resolution across teams.
• Experience supporting month-end and quarter-end close, including managing urgent requests and competing deadlines.
• Experience collaborating with Sales, Renewals, Deal Desk, Finance, Revenue Operations, or Billing teams.
• Experience training colleagues, supporting new hires, or sharing process knowledge within a team.
• Familiarity with Salesforce and billing or order management systems; experience with Zendesk and Jira is helpful.
• Strong attention to detail, ownership, and the ability to manage priorities in a fast-paced environment.
• Flexibility to work rotational shifts across India, EMEA, and US coverage hours under the work arrangements outlined below.

Nice to Have

• Experience with Chargebee or a similar subscription billing platform.
• Exposure to enterprise licensing, bundled offerings, or AWS Marketplace transactions.
• Experience supporting system migrations, testing new workflows, or implementing process improvements.
• Experience working in a global business environment.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.