Manager, Data Center Support Services
Responsibilities
Responsibilities
Manage the IT and business intelligence team’s delivery of assigned operational priorities. Define scope, success criteria, milestones, deliverables, and acceptance criteria with business stakeholders.
Translate business objectives and leadership directives into analytical questions, meaningful performance indicators, metric definitions, data requirements, and reporting that measures progress and supports decisions.
Personally query, explore, and analyze operational data using SQL and business intelligence tools. Validate source data, calculations, assumptions, and refresh processes; investigate discrepancies before presenting conclusions.
Identify patterns, trends, and underlying performance drivers. Distinguish observed relationships from supported explanations and communicate limitations or uncertainty that could affect a decision.
Present a clear, actionable story to leadership: what happened, why it matters, what the evidence supports, and what action is recommended. Work with business owners to measure whether resulting actions achieve the intended outcome.
Build and maintain team work plans, assignments, support coverage, and reporting cadences. Balance capacity across analytics, platform improvements, automation, and on-site support; make priority tradeoffs and displaced work visible.
Coordinate on-site IT support, ensuring requests are assessed, assigned, tracked, and resolved or escalated to the appropriate owner. Communicate service impacts and coordinate with enterprise IT and other technical teams as needed.
Guide the development and maintenance of team-supported SharePoint and Confluence environments, applications, and workflow automation. Apply established access, governance, testing, documentation, and change-control requirements.
Review technical designs and completed work for accuracy, usability, and maintainability. Contribute directly when needed to establish an approach, troubleshoot a problem, or unblock delivery, while developing team capability and ownership.
Identify dependencies, delivery risks, recurring support issues, and resource constraints. Develop practical mitigation plans, track actions to closure, and escalate decisions beyond the team’s authority with options and a recommendation.
Coach and develop employees through clear goals, regular feedback, work reviews, and development plans. Evaluate progress and provide input into hiring, performance, and promotion decisions.
Track and report team delivery, data quality, backlog age, support performance, and solution adoption. Use findings and lessons learned to improve team processes and the usefulness of its services.
Preferred Background
Strong hands-on experience in SQL, business intelligence, operational analytics, and data validation, including working with complex datasets and investigating data quality issues.
Demonstrated ability to translate broad business direction into measurable outcomes and useful analytics, including defining appropriate measures when requirements are initially unclear.
Demonstrated ability to turn analysis into an evidence-based recommendation for leadership, explaining business implications, assumptions, limitations, and tradeoffs clearly.
Technical curiosity and a willingness to investigate how data is generated, structured, connected, and used. Ability to challenge analytical logic and coach others to produce trustworthy, decision-relevant work.
Experience delivering reporting, applications, or automation through requirements definition, testing, implementation, documentation, and ongoing support.
Experience with SharePoint, Confluence, Smartsheet, and on-site IT support; familiarity with coordinating issue resolution across technical support teams.
Experience in data center operations, facilities, maintenance, or another complex operational environment.
Experience leading work through others, setting priorities, reviewing deliverables, and coaching colleagues. Prior formal people-management experience is welcome but is not required.
Qualifications
Disclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $102,300 to $209,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.
About the company
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.