Customer Engagement Applications Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Job Family Summary:

This jobs develops and implements product applications for existing KLA products to provide maximum value to the customer.  They focus on projects related to product installation, customer education on product knowledge and usage capability.  They perform product diagnosis and problem resolution, and interface with customer and KLA internal groups to verify that hardware and software problems have been resolved.  They generate best known method documents, application notes and other applicable training materials.  Field Applications Engineers also support any sales potential with situation like demonstration, Head to Head, product beta support, Joint Development Program to showcase KLA’s product.  They also provide strategic sales support by providing competitive analysis, in-depth fab usage profile and gap analysis.

Responsibilities

• Promptly respond to routine customer requests.
• Provide technical support and execute detailed tool installation/upgrade test plans.
• Perform routine problem diagnosis and problem resolution for wafer characterization at customer site.
• Provide operational training to customers.
• Own and execute value-added project like the STR, evaluation and H2H to deliver tool values to customers.
• Develop, document and share tool BKM and usecases.
• Support preparation and demonstration of products to the customer base.
• Upon reaching L2 product certification, assist training activities of new engineers.
• Gather and feedback competitive information (when appropriate and feasible) to region TEM and/or TD.
• Gather gap analysis, fab profile and competition information to region TEM and/or TD.

Education and Expertise:

• Masters degree (Science or Engineering) or BS with 1-3 years experience or equivalent combination of education and experience in engineering applications.
• Semiconductor industry experience is preffered
• Understands engineering principles and techniques related to area project activities.  Working knowledge of major system components and their interactions.
• Good working knowledge of customer processing knowledge.
• Good working knowledge of various applications.
• Ability to diagnose and resolve basic customer issues (e.g. separating service related issues from Applications).
• Strong communication skills especially technical writing skills

Minimum Qualifications

Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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