Manager, New Verticals - Pharmacy Strategy & Operations

About the Team

The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, Pharmacy and Retail delivery through our marketplace. We focus on building new businesses and scale them - this team is focused on building our Pharmacy business from the ground up.

About the Role

As a Manager on the Pharmacy Strategy & Operations team, you will own the growth and merchant engine for DoorDash's Pharma business. You will build and execute the go-to-market plan that brings pharmacy merchants onto DoorDash, grows their volume, and keeps them. You'll work closely with Product, Engineering, Partnerships, Marketing, Finance, Legal, and New Verticals platform teams to be successful.

You'll be responsible for turning the pharmacy opportunity into a repeatable motion: planning and launching GTM programs, pitching and negotiating with merchants, and shaping how we speak to returning customers about pharmacy on DoorDash. You are the owner for knowing how Pharma merchants are performing, where the funnel leaks, and where to place the next bet to drive growth. You turn targets into operating plans, and plans into measurable outcomes.

This role requires strong commercial instincts and comfort with data. You should move fluently between merchant-level detail and business-level economics, build frameworks for tradeoffs and prioritization, and familiarity with modeling different scenarios and outcomes. Experience using SQL and data visualization tools is a plus.

You will report into the GM of Pharmacy S&O and be an individual contributor, with the opportunity to build a team in the future.

You’re excited about this opportunity because you will…

• Strategize. From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace - dashers, merchants and consumers.
• Operate. Own tracking dashboards and manage week over week metrics to drive high quality operations.
• Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments — and increasingly, use AI to accelerate and deepen that analysis.
• Experiment. You’ll transform strategies into operational experiments, product features and net-new tooling that create measurable outcomes.
• Build with AI. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You'll be expected to push the boundaries of what's possible with AI in your day-to-day work, and share what you learn with the team.
• Lead, collaborate and Influence. You’ll partner with and influence cross-functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line. 

We’re excited about you because…

• You have 6-8+ years of experience. You've succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, e-commerce, operations, strategy, consulting, banking, or a related experience). Merchant-facing or healthcare/pharmacy experience is a plus.
• You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad.
• You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
• You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL, building models, and building the tools you need to create 10x outcomes.
• You are AI Native. You root cause problems with a systems first approach and can identify how to automate repeatable tasks using AI tools like Claude, Cursor, Gemini or Copilot.
• You're equally comfortable operating at 10,000 feet and 1 foot. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team.
• You're a persuasive communicator. You can pitch and negotiate with senior merchant stakeholders and align internal partners around a plan.
• You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in an ambiguous, startup environment.
• You have a completed Bachelor's Degree. MBA is a plus!

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$136,000—$200,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool  in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review.